Billing Information

Depending on the program a student chooses, the cost structure will vary and students may be required to submit payments to multiple parties, including the Office of Education Abroad (OEA), a third-party/affiliate provider, and/or a host university. This page provides an overview of potential expenses paid to the OEA and instructions on how to submit payment.


All students participating in a study abroad program will be submitting fees to the OEA. The type of expense and amount will vary by program type. These fees may include:

  • Application Fee
  • Study Abroad Administrative Fee
  • Program Deposits
  • Program Payments
  • International Health Insurance

Details on these expenses can be found on the Costs to Consider page.

How to submit payment to the OEA

There are multiple ways to submit payment to the OEA. We recommend that students log into their OEA application and make payments directly through the payment materials listed. However, some students or their families may need to make a payment through alternate means. Please note, payments owed to the OEA will not be listed in the student's UNC Charlotte Student Account. 

Submitting payment through an application

All payments owed to the OEA should be made through the student's online application within the OEA Portal, unless otherwise noted. The student's OEA application will detail the amounts owed, due dates, and instructions for how to pay. Once students are logged into their OEA application, they must click on the name of the payment they are trying to make, then a new window will open. Read through the payment instructions listed on this page, and select the 'Pay Now' button at the bottom of the page to submit payment. Payments made directly through an OEA application will be marked off in the student's application automatically if the payment went through successfully.

Submitting payment through the ecommerce marketplace site

The OEA's eCommerce MarketPlace site is an alternate method for submitting payment online. Some students will use this payment gateway when submitting payment for their international health insurance*. Unlike paying directly through an application where the amount due is automatically entered for the payment, this payment gateway requires the payer to insert the exact amount due. This payment method also is not automatic. After submitting payment, the student can expect this payment to be marked off in their OEA application usually within 1-3 business days. Please see the instructions below for submitting payment through the eCommerce MarketPlace site:

  • Insert exact payment amount. For questions about your balance, please contact the OEA at 704-687-7747 or at
  • Enter the student's information
    • For 'Year Requested for Program Term' insert the year(s) the student will be abroad
  • Review information and click 'Complete Registration'
  • Enter email address, payment and billing information on the following pages
  • Review and submit payment

*A note on submitting payment for the GeoBlue International Health Insurance:

Payment errors

If an error message appears after attempting to submit payment, this means the payment did not go through successfully. If the payer sees this balance on their bank account, it will drop off within the next 3-5 business days. Please read the following instructions for how to successfully submit payment:

  • Call your bank to verify your billing address and spending limit - these are the two most common reasons for payment errors
    • If the payment you are trying to make exceeds your spending limit, ask your bank to lift the hold on your account in order to let the payment go through (most banks will accommodate this request)
  • If the payment failed when submitting directly through an OEA application, try submitting payment through our alternate payment site

Paying with cash or check

Payments can also be made in person (CHHS 256) with either exact cash or check. Checks must be made payable to UNC Charlotte. To mail a check, please send it to the following address:

The Office of Education Abroad
9201 University City Blvd.
CHHS 256
Charlotte, NC 28223

Deferring Payments to the OEA

Students who are financial aid recipients (this includes scholarships or the GI Bill) may elect to defer payments due to the OEA until they receive their funds for the term they go abroad.

Defer = Postpone/Delay

Once you have submitted your study abroad application and have been approved by the OEA, you will be prompted to complete the OEA Balance Deferment Request Questionnaire in your OEA application. This is how you let the OEA know that you are (1) a financial aid recipient, and (2) would like to defer (or postpone) the remainder of your payments. The following payments can be deferred:

  • Faculty-led program payments
  • Study Abroad Administrative Fee
  • GeoBlue International Health Insurance
  • ISEP payments

Once students have elected to defer their payments with the OEA, they will still receive automated emails reminding them of their incomplete payments, and they will still see the original payment due dates in their OEA application. These reminders cannot be changed or stopped. 

Once disbursed, aid is not automatically sent to the OEA. It goes through a student's UNC Charlotte Student Account. If the student has a balance on his/her UNC Charlotte Student Account (tuition and fees, library fee, etc.), his/her aid will be deducted to pay for these charges first. Anything remaining will be refunded to the student via direct deposit or a mailed check. Once students receive their aid, it is their responsibility to pay off any balances owed to the OEA/affiliate provider/host institution. Students who do not pay after receiving their aid, will have a hold put on their student account. 

If students have a balance with an affiliate provider or host university, they will need to contact them directly about deferral of payments. 

Outstanding balances

UNC Charlotte students who do not pay off their balance with the OEA will have a Registration & Transcript Hold placed on their UNC Charlotte Student Account. Holds will remain active until balances are paid in full. Once paid, please allow up to three business days for the hold to be removed.

A Registration & Transcript Hold on a student's account means:
  • The student cannot add/drop/withdraw from courses at UNC Charlotte
  • For a semester, year, or summer student, the OEA will not process any grades received from studying abroad until payment is received in full
  • The student cannot order an official UNC Charlotte transcript which may be necessary when applying for jobs, graduate school, or scholarships
  • The student will not receive their diploma

Non-UNC Charlotte students who participate in a UNCC program, and owe a balance to the OEA, will not have their grades sent to their home institution until they have paid in full.

Please read the UNC Charlotte Office of Education Abroad Collection of Overdue Accounts Policy for additional information.